Support

Need help with SmartGEPS? Support is available for:

Installation and setup

Downloading, installing, launching, and updating SmartGEPS.

License and activation

Activation problems, license verification, reinstallations, and legitimate device changes.

Technical problems

Application errors, database-update problems, crashes, or unexpected behavior.

Billing

Payment confirmation, duplicate charges, incorrect transactions, and eligible refund requests — see the Refund Policy.

Using SmartGEPS

Questions about searches, filters, Matching/More results, Recent Opportunities, favorites, exports, bidding tools, documents, and AI features.

Before contacting support

Please include:

• Your SmartGEPS version
• Windows version
• License plan
• A description of what happened
• Any error message shown
• Screenshot, if useful

Never send passwords, complete card details, or other sensitive credentials by email.

Contact Support

Email: support@smartgeps.com

Support Hours: Monday–Friday, 9:00 AM–5:00 PM (Philippine Time), excluding holidays