Refund Policy
SmartGEPS is operated by HJCP Studio. In this document, “SmartGEPS” refers to the SmartGEPS product, software, services, and their operator, as applicable.
SmartGEPS provides eligible users with an opportunity to evaluate the software through complimentary Free Scans before a paid license is required. Customers are encouraged to use this opportunity to determine whether SmartGEPS is suitable for their needs and computing environment before purchasing.
Except where a refund or other remedy is required by applicable law or expressly approved by SmartGEPS, sales of SmartGEPS licenses are final once purchased and activated.
Nothing in this Policy limits rights or remedies that cannot lawfully be excluded.
1. Change of Mind
Refunds are generally not provided because a customer:
- changes their mind;
- decides they no longer want or need SmartGEPS;
- does not use or fully use the purchased license;
- purchases a different product or service elsewhere;
- expected a feature, result, or behavior that SmartGEPS did not represent as included; or
- later decides that another plan or product would have been preferable.
The availability of Free Scans supports evaluation before purchase but does not waive any mandatory statutory right.
2. Procurement Results and Business Outcomes
No refund is due merely because SmartGEPS:
- did not identify a particular procurement opportunity;
- displayed an opportunity the customer considered irrelevant;
- did not result in a bid, award, contract, sale, revenue, profit, or other business outcome;
- did not determine that the customer was eligible for an opportunity; or
- produced automated or AI-assisted output the customer did not find useful.
SmartGEPS is an assistance tool. Procurement and business outcomes are not guaranteed.
3. Technical Problems
If a technical problem materially prevents normal use of the purchased SmartGEPS license, the customer should contact SmartGEPS Support and provide reasonable information needed to investigate.
SmartGEPS may first attempt reasonable corrective measures, which may include troubleshooting, configuration assistance, repair, update, reactivation, replacement of affected software components, or another appropriate technical remedy.
A technical problem does not automatically create a refund right where SmartGEPS can reasonably restore the purchased functionality.
Where the purchased software or service cannot be provided as represented and applicable law requires a remedy that cannot lawfully be excluded, SmartGEPS will provide the remedy required by law.
4. Customer Environment and Compatibility
Refunds are generally not provided for problems caused primarily by the customer’s hardware, operating system, local network, internet connection, security software, third-party software, device configuration, malware, insufficient permissions, unsupported environment, or other circumstances outside SmartGEPS’s reasonable control, except where applicable law requires otherwise.
Customers are encouraged to evaluate SmartGEPS using available complimentary access before purchase.
5. Third-Party and Government Services
Temporary or permanent problems affecting government websites, public procurement sources, internet providers, operating systems, hosting services, communications providers, payment infrastructure, or other third-party systems do not automatically create a refund right.
Where a third-party dependency affects SmartGEPS, SmartGEPS may attempt reasonable workarounds or restoration where practical but does not guarantee the continued availability of systems it does not control.
6. Activation and License Validation Problems
An activation, authentication, or license-validation problem does not automatically require a refund if SmartGEPS can reasonably restore or validate the purchased license.
Customers should contact SmartGEPS Support before purchasing another license solely because of an activation problem.
7. Duplicate Transactions and Confirmed Billing Errors
A duplicate transaction or confirmed billing error should be reported promptly for investigation.
Where SmartGEPS confirms that the same intended purchase was charged more than once, or confirms another billing error for which SmartGEPS is responsible, SmartGEPS may correct the error or refund the erroneous amount as appropriate.
8. Payment Reversals and Chargebacks
Customers should contact SmartGEPS Support before initiating a chargeback where the issue can reasonably be investigated or corrected.
A chargeback, payment reversal, cancellation, or payment dispute may result in temporary suspension of the corresponding paid access while the transaction is investigated.
If payment is ultimately reversed or not received, SmartGEPS may adjust, suspend, or terminate the corresponding paid entitlement as permitted by applicable law.
9. Suspension or Termination for Breach
Suspension or termination resulting from fraud, deliberate licensing circumvention, unauthorized redistribution, payment fraud, serious security interference, or another material breach by the customer does not itself create a refund entitlement, except where applicable law requires otherwise.
10. Voluntary Refunds
SmartGEPS may, in its discretion, approve a refund, credit, adjustment, extension, replacement, or other accommodation in circumstances where it is not legally required to do so.
A voluntary accommodation:
- does not constitute an admission of fault or liability;
- does not create an obligation to provide the same accommodation in another case; and
- does not waive SmartGEPS’s rights under the Terms of Service or EULA.
11. Refund Amount and Third-Party Charges
Any refund approved by SmartGEPS applies only to the amount actually received by SmartGEPS for the applicable purchase, except where applicable law expressly requires otherwise.
A fee, charge, assessment, or other amount imposed, collected, or retained by a payment provider, bank, financial institution, network, or other third party is not an amount received by SmartGEPS merely because it formed part of the customer's total transaction cost.
SmartGEPS does not undertake to refund money that SmartGEPS did not receive or retain. Any refund, reversal, or reimbursement of a third-party fee or charge is subject to the applicable third party's policies and procedures.
Where applicable law expressly requires SmartGEPS to provide a different refund amount or remedy, SmartGEPS will comply with that mandatory requirement.
12. Refund Method and Processing
Approved refunds will normally be returned through the original payment method where supported.
Processing time may depend on external payment services, banks, financial institutions, networks, or other providers. SmartGEPS does not control third-party processing times.
13. Requesting Support or a Refund
Contact:
support@smartgeps.com
Include, where available:
- your name;
- purchase email;
- transaction or reference number;
- purchased license or plan;
- date of purchase; and
- a clear description of the issue.
SmartGEPS may request additional reasonable information necessary to verify the transaction, investigate the issue, prevent fraud, or determine the appropriate remedy.
14. Statutory Rights
Nothing in this Refund Policy excludes, restricts, or modifies a consumer right or remedy that applicable Philippine law does not permit to be excluded, restricted, or modified.